Frequently Asked Questions

2LIVE Apartments Santo António offers furnished and move-in-ready apartments designed for those seeking a comfortable, practical, and well-located housing solution in Covilhã.

Availability, apartment types, and features may vary throughout the year. We therefore recommend contacting our team directly to confirm the currently available options.

Yes. The apartments are delivered furnished and equipped according to the specific type and conditions of each unit.

Before signing the contract, the apartment features, included equipment, and usage conditions will be presented to the tenant.

Tenancy agreements are signed for an initial period of 12 months.

No. Contracts are signed without automatic renewal. At the end of the agreed period, the possibility of extending the stay may be assessed by 2LIVE and will always depend on apartment availability, the conditions in force at that time, and the execution of a new agreement between the parties.

It may be possible, but it is not automatic. If you wish to remain in the apartment after the initial period, you should contact 2LIVE in advance so that your situation can be assessed.

The monthly rent includes:

• High-speed internet;
• Condominium fees.

These services are included in the monthly rent, subject to the specific conditions defined in the tenancy agreement.

No. Water and electricity costs are charged separately from the monthly rent.

These utility costs are the responsibility of the tenant and will be charged according to the conditions defined in the tenancy agreement.

Yes. The monthly rent includes high-speed internet suitable for daily use, remote work, studying, streaming, and online communications.

Yes. Condominium fees are included in the monthly rent.

Yes. A security deposit must be paid when signing the tenancy agreement.

The deposit serves as a guarantee for compliance with contractual obligations and the proper care of the apartment, furniture, equipment, and other items provided to the tenant.

Yes. The security deposit may be refunded at the end of the tenancy after inspection of the apartment, furniture, equipment, and compliance with the agreed contractual conditions.

Amounts may be deducted for damages, losses, breaches of contract, unpaid expenses, or other liabilities provided for in the tenancy agreement.

The keys are handed over after the tenancy agreement has been signed and all required payments have been confirmed, including the security deposit and any other applicable amounts.

Whenever possible, yes.

Visits are subject to apartment availability and the schedule of the 2LIVE team. In some cases, photographs, videos, or detailed information may be provided to support your decision.

To begin the process, you should contact the 2LIVE team and indicate your preferred apartment type, expected move-in date, and any other relevant information.

Once availability has been confirmed, we will provide the next steps, required documentation, contractual conditions, and applicable costs.

The required documentation may vary depending on the tenant’s profile but may include identification documents, tax information, proof of employment or professional status, proof of income, or other documents necessary for contract formalisation.

The 2LIVE team will inform you in advance of the specific documents required in each case

The possibility of occupancy by more than one person depends on the apartment type, property conditions, and the express authorisation of 2LIVE.

Occupancy must always comply with the number of residents authorised in the tenancy agreement.

Pets are subject to prior approval by 2LIVE and may depend on the apartment type, property characteristics, and applicable rules.

Any authorisation must be expressly agreed before moving into the apartment

No alterations, renovations, drilling, painting, equipment replacements, or modifications should be made without prior approval from 2LIVE.

The apartment must be maintained in good condition throughout the tenancy period.

Responsibility depends on the nature of the issue.

2LIVE will assist with structural or technical matters that do not result from misuse. Damage, faults, or losses caused by improper use, negligence, or failure to comply with usage rules will be the tenant’s responsibility.

No. The apartment is intended exclusively for residential use by the tenant identified in the tenancy agreement.

Subletting, assigning occupancy rights, operating short-term accommodation, or allowing third-party occupancy without the express authorisation of 2LIVE is not permitted.

Early termination must comply with the conditions set out in the tenancy agreement.

Before making any decision, the tenant should contact 2LIVE so that the situation can be assessed and the applicable obligations clarified.

Any fault, issue, or relevant situation should be reported to the 2LIVE team as soon as possible through the contact channels provided when moving into the apartment.

Prompt reporting allows for a more effective assessment and helps prevent issues from worsening.

2LIVE Apartments Santo António may be suitable for a variety of tenants, including young professionals, teachers, relocated workers, and individuals looking for a comfortable and organised housing solution in Covilhã.

Suitability will depend on availability, the requested apartment type, and the applicable contractual conditions.

For more information regarding availability, pricing, apartment types, move-in requirements, and visits, please contact the 2LIVE team directly.

Our team will provide all necessary information and guide you throughout the process until the tenancy agreement is completed.