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Privacy Policy

2LIVE Housing Solutions, LDA.
Version: June 2026
Website: 2live.pt

1. About us

This Privacy Policy explains how 2LIVE Housing Solutions, LDA. collects, uses, stores, and protects the personal data of users of the website 2live.pt and of individuals who contact us through the means provided on the website.

Data controller:

2LIVE Housing Solutions, LDA.
NIF: 516 470 680
Address: Rua Marquês de Ávila e Bolama, n.º 390, 6200-007 Covilhã, Portugal
Phone: (+351) 275 097 223
Email: info@2live.pt
Website: 2live.pt

For any questions regarding personal data protection, you may contact us via email at info@2live.pt or by letter sent to the address above.

2. Scope of this Policy

This Policy applies to the processing of personal data carried out through the website 2live.pt, namely when the user browses the website, fills in forms, requests information, asks to be contacted, expresses interest in our accommodation, subscribes to communications, or interacts with us through the channels provided on the website.

This Policy should be read together with the website Cookie Policy, which provides specific information about cookies, similar technologies, and browsing analytics tools.

3. Personal data we may collect

Depending on how you use the website or communicate with us, we may process the following categories of personal data:

  • (a) Identification and contact data: name, email, phone number, and other data the user chooses to provide in forms or communications sent to 2LIVE.
  • (b) Data related to information requests, visits, bookings, or proposals: message content, stated preferences, type of accommodation requested, dates of interest, needs communicated by the user, and contact history related to the request.
  • (c) Professional or institutional data, where applicable: company or organisation represented, role or context of the contact, if voluntarily provided.
  • (d) Technical and browsing data: IP address, device type, browser used, pages visited, time spent, access source, and other data collected via cookies or similar technologies, under the Cookie Policy.
  • (e) Data required for contractual or pre-contractual relationships: when contact evolves into an application, booking, service provision, or contract, we may process the data necessary to assess, prepare, execute, and manage that relationship.

We do not request, via the website, special categories of personal data such as health data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, or data concerning sex life or sexual orientation. If the user voluntarily provides such information, it will only be processed if strictly necessary to respond to the request and in accordance with applicable law.

4. How we collect data

Personal data may be collected in the following ways:

  • (a) directly from the user, when filling in forms, sending emails, calling, requesting information, scheduling visits, requesting proposals, or communicating through other means;
  • (b) automatically, during website browsing, through cookies, analytics tools, log files, and similar technologies;
  • (c) in the context of subsequent communications related to information requests, visits, bookings, proposals, contracts, or customer support.

5. Purposes of processing

2LIVE may process personal data for the following purposes:

  • (a) to respond to contact requests, information requests, quotes, proposals, availability checks, visits, or bookings;
  • (b) to manage communications with potential clients, residents, legal representatives, partners, suppliers, or other entities contacting 2LIVE;
  • (c) to analyse and follow up on requests related to accommodation, leasing, stays, related services, or housing solutions;
  • (d) to prepare proposals, pre-contractual procedures, bookings, contracts, or other necessary documentation;
  • (e) to provide administrative, commercial, and operational support related to 2LIVE services;
  • (f) to send informational or promotional communications, newsletters, or campaigns, where there is valid consent or another applicable legal basis;
  • (g) to improve the website, analyse page usage, measure performance, fix errors, enhance security, and adapt content, in accordance with the Cookie Policy;
  • (h) to comply with legal, tax, accounting, administrative, or regulatory obligations;
  • (i) to protect the rights, legitimate interests, and security of 2LIVE, its users, residents, employees, and partners, including fraud prevention, complaint handling, and legal defence in judicial or extrajudicial proceedings.

6. Legal bases for processing

2LIVE processes personal data based, depending on the case, on one or more of the following legal grounds:

  • (a) pre-contractual steps or contract performance;
  • (b) consent of the data subject;
  • (c) compliance with legal obligations;
  • (d) legitimate interests of 2LIVE, provided these do not override the rights and freedoms of data subjects.

Where processing is based on consent, the data subject may withdraw it at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

7. Marketing communications and newsletters

2LIVE will only send newsletters, campaigns, or promotional communications where there is a legal basis to do so, namely consent or another applicable legal basis.

The user may at any time object to receiving marketing communications or withdraw previously given consent by contacting us at info@2live.pt or using the unsubscribe mechanism included in communications, where available.

8. Cookies, analytics and similar technologies

The website 2live.pt may use cookies and similar technologies to ensure website functionality, improve browsing experience, analyse performance, understand page usage, and, where applicable, support communication or marketing actions.

Some cookies are necessary for the technical operation of the website. Others, such as analytics or marketing cookies, will only be used where there is an appropriate legal basis, namely consent, when required.

Detailed information about cookies, their purposes, duration, and management options is provided in the website Cookie Policy.

9. Recipients and processors

2LIVE does not sell personal data to third parties.

However, to ensure website operation, contact management, and service delivery, 2LIVE may use service providers who process personal data on its behalf and according to its instructions.

These providers may only process personal data for the contracted purposes and must implement appropriate technical and organisational measures to protect such data.

2LIVE may also disclose personal data to public authorities, administrative, tax, judicial, or regulatory bodies where required by law or necessary to defend its rights.

10. International data transfers

Where possible, 2LIVE prioritises processing data within the European Economic Area (EEA).

However, some technological providers used on the website or in communication and analytics tools may process data outside the EEA. In such cases, 2LIVE will seek to ensure appropriate safeguards in accordance with applicable law.

11. Data retention periods

2LIVE retains personal data only for as long as necessary to fulfil the purposes for which it was collected, without prejudice to longer retention periods required by law or necessary for legal defence.

In general:

  • (a) data related to contact requests, information, availability, proposals, or visits may be retained for up to 1 year after the last relevant contact;
  • (b) data related to bookings, contracts, invoicing, accounting, or legal obligations will be retained for the legally required periods;
  • (c) data processed based on consent will be retained until consent is withdrawn;
  • (d) technical data and cookies will be retained according to the Cookie Policy;
  • (e) data required for legal defence may be retained until the expiry of applicable limitation periods.

12. Rights of data subjects

Under applicable law, the data subject may exercise the following rights, where applicable:

  • (a) right of access to personal data;
  • (b) right to rectification of inaccurate or incomplete data;
  • (c) right to erasure of data
  • (d) right to restriction of processing;
  • (e) right to object to processing;
  • (f) right to data portability;
  • (g) right to withdraw consent;
  • (h) right to lodge a complaint with the competent supervisory authority.

To exercise these rights, you may contact 2LIVE at info@2live.pt or by letter to the address indicated in this Policy.

13. Complaints to the supervisory authority

The data subject has the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD), the competent supervisory authority in Portugal, if they believe that the processing of their personal data violates applicable data protection law.

14. Data security

2LIVE implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, or unauthorised access.

These measures may include, depending on the context, access controls, password protection, secure communications, restricted internal access, backups, system updates, protection against unauthorised access, and internal information management procedures.

Despite these measures, no IT system or data transmission over the Internet can be guaranteed to be completely secure.

15. Personal data breach

In the event of a personal data breach likely to result in risk to the rights and freedoms of data subjects, 2LIVE will take the necessary measures to assess, mitigate, and, where legally required, notify the CNPD and/or affected data subjects.

16. Links to third-party websites and platforms

The website 2live.pt may contain links to third-party websites, social networks, or platforms.

This Privacy Policy does not apply to third-party websites or platforms. 2LIVE does not control and is not responsible for their privacy policies, data processing practices, or content.

17. Minors

The 2LIVE website is not specifically intended for minors. If personal data of minors is collected in the context of accommodation requests, visits, applications, bookings, or contracts, such data will only be processed where there is an appropriate legal basis and, where necessary, involvement or authorisation of their legal representatives.

18. Changes to this Policy

2LIVE may update this Privacy Policy whenever justified, in particular due to legal changes, technical changes, changes to services provided, or changes to website tools.

The current version will be the one published on 2live.pt, with the respective update date.

19. Contact

2LIVE Housing Solutions, LDA.
Rua Marquês de Ávila e Bolama, n.º 390, 6200-053 Covilhã, Portugal
Phone: (+351) 275 097 223
Email: info@2live.pt
Website: 2live.pt